Cancellation Policy

Ellie&Sam – Cancellation Policy

At Ellie&Sam, we want you to love your shopping experience. If you need to cancel an order, please read our policy below to understand the terms and conditions:

Order Cancellation Window

  • You may cancel your order within 24 hours of placing it for a full refund.

  • After 24 hours, your order may already be in processing or shipped. In that case, cancellations are no longer guaranteed.

How to Request a Cancellation

  • To request a cancellation, you can contact us via:

    Please include:

    • Full Name

    • Order Number

    • Reason for cancellation (optional)

    Pre-Order or Made-to-Order Items

  • Pre-orders or made-to-order items are not eligible for cancellation once placed, as they are processed specially for you.

Refund Process

  • If your cancellation is approved within the allowed window, your refund will be processed within 5–7 business days to your original payment method.

  • You will receive a confirmation email once the refund is issued.

Orders Already Shipped

  • If your order has already been shipped, it cannot be canceled. However, you may still be eligible for a return after receiving the item. Please refer to our Return Policy for more information.

Non-Cancellable Items

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products